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Changing the Service Paradigm, One Connection at a Time

Anthony Moffa  (Senior Director ThingWorx Product Management, PTC)

Location: Booth 121

Date: Wednesday, December 4

Time: 10:30am - 11:15am

Track: Tech Theater

Format: Presentation

Session Type: Sponsored Session

Vault Recording: TBD

Audience Level: All

We commonly think of service as the process that kicks in after there is a problem. It’s a traditional consumer mindset, we purchase something with the intent that it works so on the odd occasion that it doesn’t, we get it serviced. Commercial applications are far more demanding, so service now becomes something of an insurance policy – a guaranteed response time, spare part availability with some preventative maintenance sprinkled in so we don’t lose business continuity. While this is an effective tactic, it’s evolutionary not transformative. Today, visionary organizations are transforming their service operations, turning them from cost centers to profit centers and using their data from connected assets to design new products and features. The Internet of Things is more than remote service, it’s also about giving your equipment a voice and the audiences to hear it. You will capture use cases, error codes, operating data, availability information and a host of additional content in volume at every phase of the product lifecycle. That data can change your service delivery model, your support structure, your service parts inventory and your future designs. What are you waiting for? Start redefining your service offering, one connection at a time.